Pine Bush Equine Services and Veterinary Hospital is an ambulatory equine practice in Pine Bush, New York. We have an experienced team of veterinarians, many with specialty board certifications along with a 13 stall barn and office facility.  Although the practice is primarily ambulatory, we also provide advanced imaging modalities, surgery, hospitalization and advanced biologic treatment options in our hospital.  We are committed to provide quality veterinary care throughout the horse’s life.  Our services and facilities are designed to assist in early preventative care for young healthy horses, medical and surgical care as necessary during their competitive or pleasure careers, reproduction, and help and compassion as geriatrics.  Our clinic is known for providing thoughtful care and a down to earth approach with emphasis on client communication.

Location: 96 Warn Ave Pine Bush, NY 12566

Pine Bush, NY with its pristine surroundings and unique accessibility, is the quintessential Orange County town.  Nestled at the base of the Shawangunk Mountains approximately 20 miles west of the Hudson River and 75 miles north of New York City, Pine Bush has it all: Spacious and affordable housing, excellent school systems, a low crime rate, outstanding road, rail and air transportation, lack of congestion, and a wide range of recreational activities offer unique advantages for business and for living.  Nearby is Stewart International Airport.  Recreation options are plentiful, with acres of parkland and top flight golf courses nearby. The historic West Point military academy is also a short distance away.

PURPOSE OF THE JOB

The Practice Manager is a key member of Pine Bush Equine Services. This position reports to the Owner and assists in responsibility for the general management and oversight of operations. This position provides strategic and tactical leadership, counsel and direction to the team at the clinic to ensure safe, efficient, therapeutic and ethical patient care. Additionally, this position helps identify and develop strategic growth opportunities, monitor performance, and implement strategies that align with the Pine Bush Equine Services mission and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

• Track metrics and success criteria and be able to identify areas of opportunity to grow the revenues and profitability of the clinic including creating and maintaining management spreadsheets
• Help maintain awareness and knowledge of competition; analyze and implement effective responses
• Support accounting team with accounts payable and accounts receivable as needed
• Manage payroll submission and monitor employee schedules
• Maintaining Quickbook accounts and inventory systems
• Understand veterinary management software (DVMax) and implement its use to increase practice efficiency

Customer Experience

• Responsible for improving customer satisfaction and patient retention
  • Partner responsibility for the appearance of the clinic (exterior and interior) given the importance that perception has on the patient
  • Oversee equipment and facility maintenance
  • Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions
  • Develop clientele management strategies including retention, reminder system management and client care improvements
  • Supervise and assist in front office missions and client communications
  • Manage client communications

Teammate Management

• Responsible for improving employee satisfaction
• Mentor, develop and lead a team of hourly and professional team members to excel and become members of a team focused on patient care.
• Position has partner responsibility for recruitment, hiring, promoting, retention, staff training and continuing education, performance development, performance management, salary adjustments, teammate relations, disciplinary actions, and termination of direct reports.
  • Develop positive work relationships with all levels of management; work with veterinarians and non DVM staff
  • Provide leadership
    • Develop and foster a positive, fulfilling work environment
    • Know, understand, implement, follow, and communicate to teammates all Pine Bush Equine Services employment policies and procedures,
    • Encourage methods that enable all teammates to excel in their assigned roles in a team environment; develop and foster a positive work environment
    • Review, analyze, and implement staffing plans that promote the most effective use of teammates
  • Willingness to learn, understand, follow, and implement wage and hour laws, federal, state and local laws and regulations.

MINIMUM QUALIFICATIONS

• Bachelor’s degree, business degree or area of concentration preferred
• Minimum of 3 years’ progressive management experience required
  • Healthcare provider operating experience strongly preferred; veterinary or similar provider services experience preferred
  • Demonstrated track record of successful fiscal and operating management; demonstrated financial expertise
  • Demonstrated experience in planning and managing at strategic and operational levels
• Advanced computer skills and proficiency in MS Excel and Quickbooks required; intermediate skills and proficiency in MS Word, Outlook, and PowerPoint required, experience with DVMax preferred
• Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position.
• Must be able to exchange accurate information throughout all levels of the organization or with all clients and team members.
• Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following physical activities:
  • Ability to lift minimum of 2 pounds to a maximum of 20 pounds unassisted; able to sit stand, stoop, walk, stretch, reach frequently; moderate range of body motions.

ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION

• Commitment to Pine Bush Equine Services core values of Decisiveness, Integrity, Continuous Improvement, Accountability, & Treating others respectfully and professionally
• Proven ability to work collaboratively with colleagues, veterinarians, and teammates to create a results-driven, team-oriented environment
• Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization
• Demonstrated relationship-building skills and ability to be “other-oriented”; ability to appreciate people with different backgrounds and points of view
• Demonstrated entrepreneurial openness and ability to explore new possibilities and to approach issues differently; a visionary; intellectually agile
• Demonstrated expertise in all aspects of teammate management including but not limited to recruitment, hiring, retention, promoting, disciplinary actions, job performance evaluations, teammate professional development
• Demonstrated empathy and respect for teammates and patients